FAQs

Why do you have a lottery, isn't it Gambling?

Our weekly lottery is a fun and exciting way for new and existing supporters to get involved in raising funds to help fund the care our hospice provides. We hope that by offering a choice of ways to get involved, we’ll reach more people and continue to engage our existing and valued supporters too.

We’re committed to operating our lottery in a safe, secure and responsible way, and we are licensed by the Gambling Commission.

If you are concerned about your gambling, we recommend contacting the GambleAware helpline on 0808 8020 133, or visiting their website at www.gambleaware.org.

How does the lottery work?

You will receive a 6-digit lottery number when you enter. And every Friday you will be entered into our draw. The winning digits are chosen at random.

You can sign up to 5 chances per draw for a £1 each, giving you even more chances to win one of our fantastic prizes.

Prizes are issued and posted to the winner directly, there is no need to claim.

How old must I be to enter?

You must be at least 18 years old to participate in our Weekly Lottery.

Can I choose my own game numbers?

When you enter the lottery, you will be sent a unique 6-digit number. This number will be chosen at random and will be your number for as long as you play our lottery.

How much of each £1 played goes to support the hospice?

When you play our lottery, a minimum of X% of every pound goes to supporting people in the hospice.

The remaining X% of every pound played covers prizes (X%), and the lottery administration and marketing costs (X%).

I already have a Direct Debit with you – can I use that to play the lottery?

No, this is not possible and you will need to set up another Direct Debit for lottery payments.

(This means that if you want to cancel the lottery at any time, this does not affect your current Direct Debit with us).

Why is the price £4.34 per month when paying by Direct Debit?

Each chance in the lottery cost £4.34 a month. This is based on you paying £1 a week over a 52-week year.

Your Direct debit will be collected monthly. Some months will have five weeks and some months will have four. The additional £0.34p will build up credit to cover the months where there are five weeks.

Why is there a delay between registration and entry into the draw?

Following registration there are a number of administrative processes to complete, like verifying your payment details with your bank, claiming the funds from your bank account and the funds being received.

How will I know if I'm in the draw?

Within 21 days of signing up you will receive a letter of confirmation which includes your unique lottery number(s). You will also be given the date you will first be included in the draw.

How will I know if I've won?

When the draw takes place, all winners will be sent notification by post or email. You will not need to claim your prize.

I’ve lost my lottery numbers. What should I do?

Don’t worry, we have a record of your numbers. If you’d like us to re-send them, call us on 01254 965 830 or email info@eastlancshospice.org.uk

I need some advice on the effects of gambling. Who can I contact?

To speak to someone about a gambling problem contact the Gamble Aware confidential helpline on 0808 8020 133 or visit their website www.gambleaware.co.uk for further information.

I have another question – how can I get in touch?

If you have a question about the lottery, please get in touch via the Contact page or call us on 01254 965 830.

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